An act of quiet kindness by a delivery executive has struck a chord online, after a Delhi-based professional shared how a Blinkit partner went beyond his job during a late-night medical emergency.
Monica Jasuja, a fintech executive based in Delhi, recounted the incident in a post on X. She said the moment dates back to December 2024, when her mother was hospitalised and she urgently needed printouts of insurance documents late at night.
According to Jasuja, she placed an order on Blinkit for the printouts, which were delivered to the hospital in the middle of a cold winter night. What stayed with her, however, was not just the speed of the service but the empathy shown by the delivery partner.
“When the rider arrived, he noticed I was visibly distressed,” she wrote. “He gently asked who was admitted and whether I needed help with anything else.”
Pressed for time and rushing back to the emergency ward, Jasuja said she barely managed to respond. “I don’t even remember replying properly. But every time I pass that hospital, I remember him — and I silently bless him,” she added.
The experience left a lasting impression. Jasuja said Blinkit has since become her default choice whenever she needs urgent printouts, regardless of time or location.
Her post resonated widely on social media, drawing attention for highlighting compassion in an otherwise transactional interaction. Shared on 10 January, it has garnered over 2.1 million views, more than 21,000 likes, and numerous comments praising the delivery partner’s sensitivity.
Many users echoed similar experiences, saying small gestures during moments of crisis can make a lasting difference — and that kindness, especially when unexpected, often leaves the deepest impact.However, one user raised a concern around confidentiality, writing that while the delivery partner’s empathy was commendable, it was unclear how he knew the documents were insurance papers and whether this information had been shared with him.
Responding to the query, Jasuja clarified that she was standing at a tea stall right next to the hospital’s emergency gate when the delivery was made. She said the delivery partner was unaware of the contents of the printouts. Given the circumstances — a woman waiting alone outside an emergency ward close to midnight — his concern was instinctive rather than informed. “He simply asked if he could help with anything else,” she explained, adding that it was this empathy and thoughtfulness that left a lasting impression on her.
A user wrote, “It's this innate kindness of humans that separates us from other animals and makes us irreplaceable by technology. No matter how many grueling systems we create or advanced tech we build, humans will always connect with other humans. I hope your mother, you, and the delivery partner are doing better.”
Another user wrote, “Whoever came up with the idea of Blinkit would have never thought of the impact it can make on people's lives.”
“Yeah.. I love Blinkit and for some reason it connects to heart.. the delivery persons are always well behaved,” the third user wrote.
Editorial Context & Insight
Original analysis and synthesis with multi-source verification
Methodology
This article includes original analysis and synthesis from our editorial team, cross-referenced with multiple primary sources to ensure depth, accuracy, and balanced perspective. All claims are fact-checked and verified before publication.
Primary Source
Verified Source
mint - news
Editorial Team
Senior Editor
James Chen
Specializes in India coverage
Quality Assurance
Copy Chief
Fact-checking and editorial standards compliance
